Though I have it on good authority that this service is well advertised in Hennepin County Libraries, it occurs to me that the people who might want to use the service are likely to not be in the library but at a coffee shop somewhere. For the past couple of months Hennepin County Library has been accepting texted questions at the Ask Us information service.
Library users with a mobile device should text “hclib” to 66746 for instructions. Library users may also access the Ask Us information service by Instant Messaging.
HCL also offers a free mobile application for easier access to Ask Us. The Ask Us service is free, though standard message and data rates do apply. Ask Us is available Monday–Thursday 9-7 and Friday 9-5.
According to Library Director Lois Langer Thompson, the service “isn’t only for reference questions. Patrons can ask us what they need to ask whether it is for information, or about their library account, or anything else. Society has become must more mobile, and communicating with our patrons by texting is a response eto that growing trend.”